Returns & Refunds Policy

Last Updated: May 19, 2026

Thank you for shopping with Buzz Sips. Because our products are hemp-derived THC beverages, our policy is shaped by applicable local, state, and federal regulations. Please read this policy carefully before placing your order.

 

 

Order Cancellations

If your order has not yet been fulfilled, you may request a cancellation at any time by contacting us at support@buzzsips.com.

Upon approval of your cancellation:

  • A full refund will be issued to your original payment method, minus a 2.9% payment processing fee retained by our payment processor (Shopify Payments). This fee is non-negotiable and is not collected by Buzz Sips.

  • Cancellation requests must be submitted before the order is fulfilled and shipped. Once your order has been fulfilled, it cannot be canceled — please see the "Refused Deliveries" section below.

 

 

No Returns Policy

Due to the nature of our products and compliance with applicable local and state laws governing hemp-derived THC beverages, we are unable to accept returns once an order has been delivered. All sales are final upon delivery.

We strongly encourage customers to review their order details carefully and verify that hemp-derived THC products are legal in their jurisdiction before placing an order.

 

 

Product Issues & Damaged Orders

Your satisfaction and safety matter to us. If you receive a product that is damaged, defective, incorrect, or otherwise not as described, please contact us within 30 days of the delivery date at:

📧 support@buzzsips.com

When reaching out, please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging (if applicable)

We will review your claim and work with you to make it right. Resolution may include a replacement, store credit, or a partial/full refund at our discretion, depending on the circumstances.

 

 

Refused Deliveries

If your order has already been fulfilled and shipped, you may refuse the package at the time of delivery and have it returned to us. Once we receive the returned package, a refund will be issued under the following conditions:

  • The 2.9% payment processing fee will be deducted from your refund.

  • Return shipping costs will be deducted from your refund.

  • The original outbound shipping fee is non-refundable.

Refunds for refused deliveries will be processed once the package has been received and inspected at our facility.

 

 

Non-Refundable Fees Summary

Fee

Refundable?

Product cost (unfulfilled cancellation)

✅ Yes (minus processing fee)

Product cost (refused delivery)

✅ Yes (minus fees below)

Shopify payment processing fee (2.9%)

❌ No

Original outbound shipping

❌ No

Return shipping (refused delivery)

❌ No

 

 

Contact Us

For any questions regarding this policy or to initiate a cancellation or product issue claim, please reach out to our support team:

📧 support@buzzsips.com

We aim to respond to all inquiries within 1–2 business days.

 

 

By placing an order with Buzz Sips, you acknowledge that you have read and agree to this Returns & Refunds Policy. It is the customer's sole responsibility to ensure that the purchase and receipt of hemp-derived THC products complies with all applicable laws in their jurisdiction.

 

Cookie Policy